Copy of Delivery & Returns

Shipping
UK (& Channel Islands) | 48hr Tracked  - £3.90 | Free for orders over £70

48hr Tracked & Signed - £4.50 | Free for orders over £80
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European Delivery
Royal Mail International Tracked - £7.00
Free with orders over £85

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International Delivery | Royal Mail International Tracked - £16.00 | Free with orders over £120
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Dispatch time is 1 - 3 working days. 
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CLICK & COLLECT
Click & Collect orders are ready for collection within 1 hour of placing your order (during opening hours) Just wait until you've received your Ready for Pickup notification, then simply quote your name or order number at our shop counter, and we'll pass your order over!
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What happens after I’ve ordered?
As soon as you place your order, you’ll receive an email confirmation. Once your package is dispatched (or your Click&Collect items are ready for collection) you’ll receive a dispatch (or a Ready for Collection) notification.
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Can I return or exchange?
We hope you love your AMALILY piece/s as much as we do, but if you do wish to return, you may up to 14 days after receiving your item/s by way of a refund, exchange or credit gift card.

Just send us an email to info@amalily.com
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for an exchange or a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your order number and receipt in the package. Shipping return costs are not covered.


Returns must be sent via tracked post - 48hr Tracked (With Royal Mail) or an equivalent postal company.

To start a return, you can contact us at info@amalily.com with the order number and details of exchange or refund. We will then send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Earrings

For earring returns, we do accept earring returns for earrings made in the following metals: .925 Sterling Silver, Stainless Steel and 9ct Gold or 18ct Gold. We cannot accept returns for any other earring metal due to hygiene reasons as they cannot be cleaned effectively.

Any other questions? Contact on info@amalily.com or 01727 836472.